Case: Lokad Callcalc
Major rewrite is planned
Lokad Callcalc is an email-based forecasting client for call centers. You send an Excel spreadsheet with call volumes and Callcalc replies with forecasts.
Features of Lokad Callcalc
- Multi-tenant.
- Multiple calling queues.
- Erlang-C staffing optimization.
- IMAP interface
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